All Episodes
Episodes
Making it Okay for Your Employees to Ask for Help
Making it OK for employees to ask for help gives you the opportunity to help them get better and more easily identify instances where it has progressed from a training issue or a discipline issue.
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Police State or Permissive Where Anything Goes?
Learn how Operating Manuals lay out your policies and procedures so that once you’ve trained everyone, you can use them to hold everyone to the same, fair standard.
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What are You So Busy Doing?
No time to work on the business? This episode lays out specific tactics you can take to literally manufacture time - and get your life back.
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Attitude vs. Behavior: What's the Difference?
Evaluating employees based on their attitude is a flawed method. It's easy to color their perceived attitude based on your perspecitve. Rather, focus on evaluating people based on their demonstrated and observed...
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Back to School
As contractors, we can never stop learning. As kids go back to school, it's also time for you to go back to school. The type of back to school I’m referring to is committing to having super effective in-house training.
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Creating a Business to be Thankful for
Many contracting business owners say, "I hate my business." The goal of business is that it serves you, not that you serve it. To create a business you're thankful for, you need to start by recognizing some truths and...
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The Danger of Trying to Do it All
Just because you, the owner or manager, CAN do something it doesn’t mean you SHOULD or that you’re the right one to be doing it. This mind set of needing to do everything may well be what stymies the growth of your...
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Personality Profiling – Tendencies vs. Absolute Truths
Personality Profiling (or Motivational Mapping) shows what a new hire's tendencies are. A tendency, however, doesn't always reveal absolute truths. It's important you know the difference.
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Your Employees Need to Know the “Why” Because it’s More than Just the Money
Employees find it important to know the "why," or purpose, of what they do at work. Understanding the "why" provides a sense of belonging, and belonging is oftentimes more important than a higher salary.
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Callbacks - They're Déjà Vu All Over Again
Callbacks are demoralizing and damaging to a contracting business. They lead to bad reviews, wasted time, and lost money. Operating manuals help minimize callbacks.
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Do What's in the Book and You're Off the Hook
Written procedures in your operating manuals allow employees to do their job correctly and confidently. If they do what's in the book, they're off the hook.
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Rob Minnick on the Importance of Manuals in Tough Times
Systems help you run a successful and self-sustaining business in the best and worst of times. Rob Minnick shares how he's leaning on systems to weather the current situation.
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